- Monday, Apr 6th, 2026
| TITLE | A Study on Effectiveness of Claim Settlement Ratio with Special Reference to Chennai |
|---|---|
| ABSTRACT | Insurance services play an important role in providing financial support during unexpected situations. One of the key factors that build trust among policy holders is the effectiveness of claim settlement. When claims are settled quickly and fairly, it improves customer confidence and satisfaction. Delays or lack of transparency can create dissatisfaction among customers. So, it is important to understand how well claim settlement processes are managed. The major goal of the current research is to examine the usefulness of claim settlement ratio, in private health insurance firms, by emphasizing on the variables that are considered important in this research study: the time taken to process claims, transparency of claim procedures, documentation, and satisfaction of claims by the customers. The geographical area of the study is restricted to Chennai, Tamil Nadu and to the insurance companies that are the participants of the study, that is, to the private health insurance companies such as the ICICI Lombard General Insurance Ltd., HDFC ERGO Health Insurance Ltd., Max Bupa Health Insurance Ltd., Star Health and Allied Insurance Ltd., and Apollo Munich Health Insurance Ltd. Primary data will be collected using structured questionnaires on a sample of 120 policyholders so that all types of demographics and types of policies are represented. Descriptive research design and convenience sampling method has been used. Simple percentage analysis, chi-square analysis, correlation have been applied to reach the findings of the study. The study shows that fair and efficient claim settlement is important for building reliability. Overall, better claim settlement practices help in increasing customer satisfaction and long-term loyalty. |
| AUTHOR | Dharani S, Durga M , Jeba Seran Rubavathi J, Dr. Sheeba T Final year MBA Student (Full time ), PG & School of Management Studies, Sathyabama Institute of Science and Technology, Chennai, Tamil Nadu, India Assistant Professor, School of Management Studies, Sathyabama Institute of Science and Technology, Chennai, Tamil Nadu, India |
| VOLUME | 13 |
| DOI | DOI: 10.15680/IJARETY.2026.1302031 |
| 31_A Study on Effectiveness of Claim Settlement Ratio with Special Reference to Chennai.pdf | |
| KEYWORDS | |
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